We are seeking a dedicated and experienced Clinical Services Manager to join our luxury care and nursing home in Highgate. The successful candidate will be responsible for delivering exceptional residential and nursing care, managing the care team, and ensuring the highest standards of clinical governance and person-centred care for all residents.

Location: North London
Hours: Full-time (40 hours per week)
Days: Monday – Friday 1 early (8am – 4:30pm) or late (12pm-8:30pm) per week and 1/4 weekends 
Salary: £69,000 + per annum (DoE) 25% Bonus potential

• Deliver and oversee high-quality residential and nursing care for all residents, directly managing
• Maintain clinical oversight of all resident nursing requirements and collaborate with senior management on complex care needs
• Co-ordinate the resident assessment process, ensuring accurate person-centred care plans that reflect individual needs and preferences
• Lead and develop the care team through regular supervisions, one-to-ones, yearly reviews, and performance management
• Ensure full compliance with CQC Fundamental Standards
• Oversee day-to-day clinical operations and ensure appropriate staffing levels and skill mix
• Lead on governance, quality assurance, and regulatory compliance
• Manage budgets, rotas, recruitment, and resource allocation
• Implement robust medication management systems, including auditing, staff training, and working with GPs on medication reviews
• Complete clinical and environmental audits according to the annual compliance programme and develop action plans where required
• Act as an advocate for residents, maintaining their best interests in relation to safeguarding, mental capacity, and deprivation of liberty
• Handle concerns and complaints from residents and families in a collaborative, prompt, and appropriate manner
• Support infection control measures and participate in steering groups for medication, falls prevention, and other clinical areas
• Coach, develop, and support your team, including mandatory training and professional development
• Maintain accurate records and deliver high standards of resident care

Skills and Experience

• Registered RGN with current NMC registration (essential)
• Proven leadership and management experience in a care or nursing environment
• Evidence of ongoing professional development within elderly care or appropriate discipline