We are seeking an experienced and dynamic Support Manager to join a values-driven charity. This is an excellent opportunity for a passionate healthcare professional to drive quality improvement and operational excellence supporting people with learning disabilities and/or complex mental health needs.

Job: 2499
Location: Southwest 
Salary: £60,000 – £65,000 per annum

• Lead and manage staff teams to ensure high-quality, safe, and person-centred support to enable people with learning disabilities and/or complex mental health needs to achieve great outcomes
• Ensure the highest quality and standards are met in the preparation of risk assessments, support plans, health plans and person-centred support
• Undertake the role of Registered Manager (CQC) where required and ensure full compliance with CQC regulations and requirements
• Develop and maintain excellent working relationships with families, professionals, referrers, CQC, Local Authorities, commissioners and all other stakeholders
• Lead the recruitment, induction, and training of staff, ensuring compliance with policies and equality legislation
• Use staff resources efficiently and effectively, including management of rotas, additional hours, use of bank/agency and compliance with working time regulations
• Support and develop staff through coaching, individual 1-2-1s, team meetings and observations of practice
• Lead and manage staff to ensure the highest levels of performance and standards of conduct are met
• Monitor accident and incident reporting, identifying and escalating key themes, and proactively respond to emergency situations
• Drive compliance with all policies and regulatory requirements including safeguarding, DBS, GDPR data protection, and health and safety
• Monitor and drive compliance of mandatory training and person-specific training requirements
• Demonstrate financial and commercial awareness and authorise payments within delegated authorities and budgets

Required Skills & Experience

• Proven operational leadership experience within health and social care settings
• Strong understanding of CQC requirements and quality assurance processes
• Commitment to the on call rota

If you meet the above criteria above and you would like to know more, please give me a call on 0117 422 3040 or send me an updated CV to paulo.davis@keystonecare.co.uk Keystone Care is an equal opportunities employment business and employment agency and welcomes applications from all candidates.